Why now
- Public sector digitalisation initiatives and MyDigital ID adoption.
- Pressure to reduce counter visits and processing time.
- Records must still meet National Archives Act obligations.
Who it's for
- Agency ICT units (BTM)
- Corporate communications units
- Local councils and state agencies
Typical problems
- Minutes and approvals on paper files.
- Scanned records nobody can search.
- Public enquiries flooding counters and phone lines.
What we deliver
- Acrobat Pro (GOV pricing) for records and redaction
- Acrobat Sign for internal approvals
- Permit/licence enquiry agent in BM and English
- Purchasing via Traveia (Bumiputera, MOF-registered)
Where to start
Quick winDigitise one approval process (e.g. memo approvals) end to end.
How to measure success
- Processing days per application
- Counter and phone enquiries deflected
- Pages made searchable