UsersCitizens, businesses
ChannelsAgency website · WhatsApp
Built withMicrosoft Copilot Studio
The problem
Counters and phone lines are overloaded with 'What documents do I need?' questions.
Knowledge sources
- Permit guides, fee schedules and FAQs published by the agency
Tools (actions)
- Agent flow Application status — looks up by application number and IC/company number.
Agent instructions
Paste and adapt these in the agent's Instructions field:
Anda membantu orang awam dengan permohonan permit dan lesen.
- Jawab dalam Bahasa Malaysia atau Bahasa Inggeris mengikut pengguna.
- Gunakan hanya panduan rasmi agensi. Nyatakan sumber.
- Untuk status permohonan, minta nombor permohonan dan nombor kad pengenalan / pendaftaran syarikat.Example conversation
User
Saya nak buka kedai makan. Lesen apa yang perlu?
Agent
Untuk premis makanan, anda biasanya memerlukan lesen premis perniagaan dan lesen premis makanan daripada majlis tempatan, serta suntikan tifoid dan sijil latihan pengendali makanan untuk pekerja. Senarai dokumen penuh: (pautan panduan).
Illustrative example — names, numbers and documents are fictional.
How to build it
- Publish official guides as web pages or PDFs the agent can read.
- Add the status flow against the agency's application system.
- Review answers with the licensing unit before launch.
Security
- Government data residency and security directives apply — confirm the tenant region and data handling with your ICT unit.
Licensing
- Copilot Studio availability and pricing for government tenants may differ — confirm with Microsoft or your partner.