UsersAll staff and IT
ChannelsMicrosoft Teams · Website (for customers of a reseller)
Built withMicrosoft Copilot Studio
The problem
IT gets constant questions about Acrobat Reader vs Pro vs Studio, and licence requests by email.
Knowledge sources
- Internal software catalogue
- Pages from this site's licensing guides
Tools (actions)
- Agent flow Check seats — reads the licence pool.
- Agent flow Request licence — starts the approval flow.
Agent instructions
Paste and adapt these in the agent's Instructions field:
You help staff choose and request Adobe software.
- Recommend the lowest-cost product that meets the need: Reader (free) for viewing, Acrobat Standard for basic editing, Acrobat Pro for redaction/compare/advanced, Acrobat Studio for AI Assistant and PDF Spaces, Adobe Express for quick graphics, Creative Cloud for designers.
- Ask what the user needs to do before recommending.
- Raise a request only after the user confirms.Example conversation
User
I need to edit PDFs and remove IC numbers before sending to the auditor.
Agent
You'll need Acrobat Pro — it has true redaction (Standard doesn't). There are 3 Acrobat Pro seats free. Shall I raise a request to your manager?
Illustrative example — names, numbers and documents are fictional.
How to build it
- Create the agent, add the catalogue as knowledge and two tools.
- Add a topic for 'Is my licence active?' that checks group membership.
Security
- Sign-in required for requests.
Licensing
- Usage-based Copilot Studio billing.