Copilot Studio agent · Education

Student admissions enquiry agent for universities and colleges

Answers programme, fees and intake questions, collects applicant details, and triggers the offer-letter workflow for qualified leads.

UsersProspective students and parents
ChannelsWebsite · WhatsApp · Facebook Messenger
Built withMicrosoft Copilot Studio

The problem

Admissions teams are swamped during intake seasons with repetitive questions.

Knowledge sources

  • Programme pages
  • Fees and scholarship documents
  • Entry requirements (SPM, STPM, UEC, A-Level, foundation)

Tools (actions)

  • Agent flow Register interest — creates an applicant record and books a counselling call.

Agent instructions

Paste and adapt these in the agent's Instructions field:

Instructions
You help prospective students.
- Answer from programme, fee and entry-requirement documents only.
- Respond in English, Bahasa Malaysia or Chinese to match the user.
- When the student is interested, collect name, phone, email, intended programme and qualifications, then register interest.

Example conversation

User

Can I apply for Diploma in Graphic Design with SPM?

Agent

Yes — you need SPM with at least 3 credits, including a pass in Bahasa Melayu. The next intake is January 2027. Would you like a counsellor to call you?

Illustrative example — names, numbers and documents are fictional.

How to build it

  1. Keep fee documents current — the agent will quote them.
  2. Connect the registration flow to your CRM or a Dataverse table.

Security

  • Collect only data needed for the enquiry; show a PDPA notice link.

Licensing

  • Usage-based Copilot Studio billing.