Copilot Studio agent · Manufacturing

Shop-floor SOP assistant for manufacturing

Operators and technicians ask how to perform a procedure and get the controlled SOP step and revision — on a tablet in Teams.

UsersOperators, technicians, QA
ChannelsMicrosoft Teams (mobile)
Built withMicrosoft Copilot Studio

The problem

Operators use outdated printed SOPs; QA findings repeat.

Knowledge sources

  • Controlled SOP library (current revisions only)
  • Equipment manuals (searchable PDFs)

Tools (actions)

  • Agent flow Report deviation — creates a QA deviation record with photo.

Agent instructions

Paste and adapt these in the agent's Instructions field:

Instructions
You help operators follow controlled SOPs.
- Answer only from the current revision of SOPs. Always state the SOP number and revision.
- For safety-critical steps, quote the SOP exactly rather than paraphrasing.
- If something doesn't match the SOP, suggest reporting a deviation.

Example conversation

User

How do I clean the dipping tank on line 3?

Agent

SOP-PRD-031 Rev 7, section 5: 1) Lock out and tag out the line. 2) Drain the tank to the recovery sump… (full steps). Wear chemical gloves and face shield as listed in section 3.

Illustrative example — names, numbers and documents are fictional.

How to build it

  1. Ensure only current SOP revisions are in the knowledge library (archive old ones elsewhere).
  2. Add the deviation flow with photo upload.

Security

  • Restrict to plant staff groups.

Licensing

  • Usage-based Copilot Studio billing; Teams on shared devices may need frontline licences.